Revision & RE-Touch
Last updated: June 20, 2023
Each order includes 1 round of revision of each reshooting, retouching, listing optimization, and A+ Content designing.
Make sure to provide clear directions in the form of a complete structured list of edits from everyone involved at once, including images with marked areas that need to be changed or improved.
Revision is acceptable within 7 business days from the time the email with completed photos and content was sent.
After 7 business days, the project is deemed completed, and revisions requests will no longer be accepted, all revisions will be paid.
Free Revision Cases:
- Any revisions made due to Big Story failure to follow any shooting/retouching directions and image specifications from the order form.
- Any revisions made if the final images do not match the images Big Story previously shot/retouched.
- Revisions made due to Big Story failure to follow the requested angles.
- Matching the color based on the carefully provided directions or references. Color matching means that Big Story will match the color of the image to the actual.
- Color of the product. Color matching is not equal to recoloring.
- Revisions made if the products have been shot upside down or any other severe errors.
- Removal of a few folds/wrinkles or making it softer.
- Decreasing the size of the image.
- Decreasing the paddings of the image.
- Changing the size, intensity, or color of the shadow.
- Adding sharpness to the images. Please note that white products on a white background may seem soft but in fact, they have the same sharpness as other images. This is an optical illusion caused by a lack of contrast between the product and the background.
Paid Revision Cases:
- Any changes in the task after the shoot/retouching has been started or the final images have been sent. Here are the most common changes: change of the angle or layout or adding a new angle, shadow removal, change of the background, increase image size, decrease paddings, add some props, etc.
- Revisions made due to unclear directions from the client which were open to interpretation and assumption.
- Any instructions or edits that haven’t been specified in the order form prior to the start of shooting/retouching.
- Revisions made after the revision time frame has lapsed.
- Recoloring the product.
- Changing the shape of the items that have been shot on a mannequin or as a flat lay, if the examples with a specific shape of the item have not been specified before the work started.
- Revisions based on the examples that haven’t been provided before beginning the work.
- Revisions based on incorrect examples provided before the work has started. For example, the actual type/category or shape of the product doesn’t match the example provided.
- Complete removal of all foldings/wrinkles if this hadn’t been specified as “no wrinkles” in the order form.
- Adding folds if the client specified “no wrinkles” in the order form.
- Removing significant defects in the product that cannot be attributed to the quality of the images.
- Changing reflections on the shiny products, including jewelry, watches, and belts, if the final images match the examples provided.
- Revisions made to the final images, if the final images match the test shot provided by Big Story before proceeding with the whole order.
- Revisions made if there weren’t any specific requirements before Big Story began shooting or retouching.
- If revisions require a reshoot it will take a standard order turnaround time, which is stated in the Big Story policy. Revisions that do not require reshooting take up to 3 business days.
Top Tip: Be as clear as possible when you first send the project to us.
